Critical Information Summary

This information provides customers with the terms and conditions of a sale, inclusive of statutory rights and who to contact if they are not satisfied with the product or the vendor.

TeleBiz and its managers are proud to state that in our 30 plus years of trading, we have never been the recipient of a demand from a customer or consumer advocacy group such as the ACCC, Fair Trade or the TIO. This is an outstanding record of exemplary customer service and, to the best of our knowledge, no other ICT-Telco service provider shares this record.

ICT-Telco is a complex and dynamic environment where challenging problems can arise without warning, for example internet outages caused by electrical storms or cyberattacks. If any of our customers report a problem, we immediately take ownership to help resolve the issue as soon as possible and prevent it happening again.

Over 50% of our new clients have switched their services to TeleBiz because they were dissatisfied with their previous service provider, and TeleBiz has the lowest client churn/port-out ratio of any ICT-Telco CSP in Australia, which is another example of our dedication to our customers.

TeleBiz prides itself on respecting our customers and always providing superior customer service.