We're here to help
Local support from our Cairns team. Our technicians support over 5000 PBX systems on-site and remotely, and every TeleBiz service is backed by 24/7 connectivity monitoring*.
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Call us
Fastest for urgent faults and outages. Speak directly with our local team.
(07) 4040 2000 Mon to Fri, 8:30am to 5:00pm -
Email support
Best for non-urgent issues, account queries and anything with screenshots or attachments.
service@telebiz.com.au We respond promptly during business hours -
Visit us
Drop in for hands-on help with mobiles, satphones, parts and accessories.
109 Scott Street, Cairns Bungalow QLD 4870
Remote support session
On the phone with our technician? Download the remote support tool below and share your session code, and we'll take it from there. Only run these tools when you're speaking with TeleBiz directly.
Common questions and first checks
My NBN internet is down. What should I check first?
Before you call, try these three checks. They fix many faults:
- Power-cycle your equipment: turn off the NBN connection box and your router at the wall, wait 60 seconds, turn the NBN box on first, wait for its lights to settle, then the router.
- Check the lights: note which lights are red, off or flashing on the NBN box. Telling us this helps us find the fault faster.
- Check cabling: make sure nothing has been unplugged or switched at the power point.
My phone system (PBX) has a fault. Can you fix it remotely?
In most cases, yes. Our technicians provide remote support for over 5000 PBX systems across most brands, and cloud systems like TeleBiz Voice can usually be diagnosed and fixed without a site visit at all. For hardware faults on on-premise systems, we dispatch a local technician. Call us with your business name and a description of the fault (e.g. "no dial tone on all handsets" vs "one extension not ringing") and we'll take it from there.
What should I have ready when I call support?
- Your business name and the site address the issue relates to.
- What service is affected: internet, phones, mobile, satphone or Microsoft 365.
- When it started, and whether anything changed beforehand (power outage, storm, office move, new equipment).
- For internet faults: the status of the lights on your NBN box and router.
Do you support equipment you didn't supply?
Usually, yes. TeleBiz deploys and supports a very wide range of brands, including Alcatel, NEC, Panasonic, Yealink, Cisco and Draytek, and we provide localised installation and maintenance services for tier-one carriers too. If you've inherited a system from another supplier, call us; chances are we know it well.
How does the 24/7 connectivity monitoring work?
TeleBiz NBN services include 24/7 live connectivity monitoring. Our systems watch your connection around the clock and flag drop-outs, often before you've noticed. Technical response to issues is normally during business hours, Mon to Fri, 8:30am to 5:00pm.
I need help with my satellite phone in a remote area
As a regional market leader in sat phones across every major network (Iridium, Inmarsat, Thuraya, Pivotel and more), we can help with activation, plans, troubleshooting and repairs. If you're contacting us from a satphone, remember you can also use our free Send an SMS to IsatPhone tool to have someone message you back.
Billing or account questions
All your TeleBiz services appear on our single monthly billing system, so you get one bill and one point of contact. For billing queries, plan changes or to add services, email service@telebiz.com.au or call during business hours.
Didn't find what you need?
Our FAQ page covers the questions we get asked most. Otherwise call us on (07) 4040 2000, Mon to Fri, 8:30am to 5:00pm.