109 Scott Street, Cairns QLD Mon to Fri, 8:30am to 5:00pm Send free SMS to IsatPhone
(07) 4040 2000 (call TeleBiz) Get a quote
Cloud phone system

TeleBiz Voice

A cloud phone system that handles every call into your business: answering, routing, recording and reporting. We set it up, run it and support it, so your team can get on with serving customers.

Get a Voice quote Call (07) 4040 2000

Download the TeleBiz Voice brochure (PDF)

The TeleBiz Connect desktop softphone in front of the live call dashboard showing today's inbound and outbound calls

A complete phone system without the hardware headaches

Everything a business phone system should do, running in the cloud over your existing internet.

  • One main business number

    Customers call one number and reach the right person, with all standard calls included.

  • Auto attendant

    A professional greeting and menu (“press 1 for sales…”) sends callers where they need to go.

  • Business hours schedule

    Calls route automatically for open hours, after hours, weekends and public holidays.

  • Call distribution & transfer

    Ring a team together or in turn, and pass calls between staff with ease.

  • Music on hold

    Callers hear music or your own messages while they wait, not silence.

  • Voicemail to email

    Messages land in your inbox, with missed-call notifications so nothing slips through.

  • Contact list & VIP caller recognition

    A shared customer contact list, and priority handling for your most important callers.

  • Call reports & recording

    See call volumes and SLA metrics, and record and archive calls for training or disputes.

Yealink colour-screen business desk phone with busy lamp field keys
Desk phones

Business desk phones, set up for you

We supply, configure and install Yealink desk phones, so your team can pick up the handset and start taking calls on day one.

  • Colour screen with your team’s extensions on the side keys.
  • See at a glance who is free or on a call before you transfer.
  • Installed, tested and supported by our Cairns team.

Your calls, at your fingertips

Take calls on your desk phone or your computer, and see how your phones are being used, day by day and number by number.

TeleBiz Connect desktop softphone with dial pad and a contact list of team extensions and customers
Desktop softphone

Your extension on your computer

Make and take calls without a desk phone, with your team and customer contacts one click away.

  • Full dial pad, transfer and volume controls.
  • Team extensions and customer contacts in one list.
  • Call logs so you can see who called and when.
Live call dashboard showing extensions online, today's calls and two weeks of inbound and outbound call charts
Live call dashboard

See every call, live

Inbound and outbound calls for every day, with answered, busy and missed calls shown at a glance.

  • Extensions online, calls in progress and today's totals.
  • Two weeks of call history on one screen.

Calls by number

See how busy each of your numbers is, so you know where your calls come in.

NumberCallsAnsweredTalk timeAverage call
(07) 4040 2000 Main line1861719:42:153:24
(07) 4040 2001 Sales94885:08:163:30
(07) 4040 2002 Support72693:21:572:55
(07) 4040 2003 Accounts41401:37:202:26
Total39336819:49:483:13

Example screens and report. Call reports are included in Voice Plus and Voice Pro.

Included in Voice Pro

Take control of every customer call

Every call is transcribed, so you can ask plain-English questions about what your customers actually said.

  • "What are the top 5 reasons customers call us?"
  • "Which questions could we answer on our website instead?"
  • "When are our busiest hours, and how many calls did we miss?"
The AI assistant answering 'What are the top 5 reasons customers call us?' with a ranked list of call reasons

Three plans, built around your business

Already have internet? TeleBiz Voice runs over your existing business connection. Want internet too? See our OfficeConnect bundles.

Most popular

TeleBiz Voice

Essential

3 users

Everything a small team needs to answer every call well.

Get a quote for Voice Essential

Includes

  • All standard calls included
  • Main business number, auto attendant and business hours
  • Call distribution, transfer and music on hold
  • Voicemail to email, missed-call notifications and contact list
  • Local support, with on-site support covered in Cairns metro

TeleBiz Voice

Plus

6 users

For teams who want to see how their phones are performing.

Get a quote for Voice Plus

Everything in Essential, and:

  • 6 users included
  • Call reports with SLA metrics
  • Call recording and archiving
  • VIP caller recognition

TeleBiz Voice

Pro

12 users

A fully integrated phone system with AI call insights.

Get a quote for Voice Pro

Everything in Plus, and:

  • 12 users included
  • Agent-connected announcement
  • Integration with your internal systems
  • AI call insights
  • AI integration

Need more users?

Add people to any plan as your team grows. Your quote is tailored to your business.

About setup

Covers a standard install with no extra cabling. Anything out of the ordinary is quoted first.

Full terms are in our Critical Information Summary.

Getting started

A local team on your side, from the first call to the day your phones go live.

  • 1

    Talk to us

    Tell us about your team and how you take calls.

  • 2

    Site visit

    A technician checks your premises before quoting.

  • 3

    Your quote

    A clear quote for the plan and options that fit.

  • 4

    We set it up

    Installed, tested and supported locally, with on-site support covered in Cairns metro.

Ready to get connected?

Call us or ask online to book an on-site inspection and a quote tailored to your business.

Get a Voice quote Call (07) 4040 2000